Return and Refund Policy

We want you to be completely satisfied with your purchase of our Hearprotek earplugs. If for any reason you are not satisfied with your order, please contact our customer service team within 30 days of receiving your item(s) to initiate a return.

To qualify for a return:

1) The item should be unused and in the same condition that you received it.
2) It must be in the original packaging.
3) Please have proof of purchase (order number, invoice, or receipt) and the reason why the product didn't work out for you, or what we can improve to make the product work for you.

Please note that in order to ensure a smooth and efficient return process, you must contact our customer service team to obtain the correct return address before returning your items. This will help us to quickly and accurately process your return, and avoid any delays or complications.


Once we receive your returned item, we will inspect it to ensure all requirements are met. If approved, we will process a refund to your original payment method within 5 business days.

Please note that we do not cover the cost of return shipping, unless the product is defective or damaged upon delivery. If an order is refunded and your order qualified for free shipping we will deduct the shipping cost from your refund.

Return Request

To start a return request, please contact us at and don't forget to mention your order number and the reason for your return.If you have any questions or concerns about our return policy, or need assistance with initiating a return, please don't hesitate to contact our customer service team. Our representatives are available to assist you by phone, email, or live chat, and are dedicated to providing you with the highest level of service and support.